Privacy Policy

Willen Hospice (also known as the Hospice of Our Lady and St. John) and Willen Hospice Ventures Ltd
Privacy Policy Statement

At Willen Hospice we use information collected on-line to offer various services and communications to you, develop and enhance the services we offer and to help us progress the work of the charity. We take your privacy seriously and are open about the way in which data is collected and used. This Privacy Policy covers all services provided on our website. Please read the statement carefully to understand how we collect, use and protect your personal data.


This policy covers any data that we collect from visitors and users of our Website that could be used to identify you as an individual. The information we collect via the Website may include:

  • Information that we ask you to provide in order to provide our services
  • Any personal details that you knowingly provide us with through forms eg. Name, address, email telephone etc
  • Your IP address – this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website

Use of Personal Data

We will use your personal data in order to provide any services to you that you may request (including sending our information to you or when you order products from our shop), to fulfil your requests for information from us and to assist in the progressing the work of the charity. We may use your information to contact you from time to time about the charity and to gather further information and feedback from you. You may request that we stop using your personal data in this way at anytime by contacting us using the details below. However, please note if you withdraw your consent it may prevent us from keeping you up to date and offering our services to you.

Donations and payments

Donations to Willen Hospice are processed securely by JustGiving. Shop payments are processed securely by WorldPay. Please read their respective privacy policies. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose

Disclosing your details to other parties

Willen Hospice does not sell, trade, lease or rent your personal information to other parties without your express consent. Aside from the circumstances below we will not pass your data on to any other party. In the following circumstances we may disclose your information:

· When you have given your explicit consent to share your data;
· When we are required to disclose your data in order to provide any service or product that you have requested;
· When we are legally compelled to disclose to governmental authorities;
· If Willen Hospice or Willen Hospice Ventures Limited merges with another organisation.

Retention of your Data

We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records.

All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.

Access to your Personal Data

It is your responsibility to ensure that any personal data you have submitted to us is accurate and up to date. To update any information given to us please contact us using the details below.

Under Data Protection Legislation you also have the right to request copies of the information we hold about you for a small administration fee of £10. If you would like to request copies please contact us. If you feel that any data we hold, handle or use is causing damage or distress or if you have any other complaints please contact us and we will endeavour to rectify the situation.

Use of Cookies

A cookie is a small text only string of information that we store on your computer’s hard disk when you visit our website. These are generally useful as they can provide information about you, for example that you have visited our site before, and so they enable us to quickly recall your details from our database.

You have the option to refuse cookies being placed on your machine by adjusting your browser settings at different levels – from accepting all cookies, to rejecting all cookies. You can also set your browser to notify you whenever a website attempts to write a cookie to your computer. In order to change your computer’s privacy settings we recommend you refer to your browser’s user instructions. Due to the nature of our website, from time to time some areas require the use of cookies to enable the site content and services to properly work as expected. We accept no liability for any part of the website that you cannot access if you refuse to accept cookies onto your computer. If you wish to disable cookies used on this site you can do that by
clicking here (except for those that are strictly necessary). Please see below: How are Cookies used on this site?

For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit

To opt out of being tracked by Google Analytics across all websites visit

How are Cookies used on the site?

Strictly Necessary Cookies 
The eShop uses cookies named: shopperID, .ASPNET and ASPXANONYMOUS. These cookies are strictly necessary to enable the eShop to work properly and cannot be disabled. Read more...

Compliance Cookies
This cookie is placed when you click ‘Continue’ on the cookie information warning bar that is displayed at the top of our website and tells us you have given your consent to the use of cookies on our site. A compliance cookie is also placed if you change your cookie preferences using the cookie control panel on our website.

Session Cookies
Session cookies allow users to be recognised within a website so any page changes or item/data selection you make is remembered from page to page.

Cookies used: CFID - ColdFusion Unique Identifier, CFTOKEN - ColdFusion Unique Identifier, JSESSIONID – Java session Unique Identifier, FRONTUNIQUEID – SiteMachine Unique Identifier

Analytics Cookies
These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors come from and the pages they visited, so that we can measure and improve the performance of our site, using a service provided by Google Analytics. Click here to read Google’s privacy policy. You can choose whether or not to allow these cookies to be set in
the cookie control panel.

Advertising Cookies
At times, advertising cookies may be set to track and monitor the effectiveness of ad related activity. You can choose whether or not to allow these cookies to be set in the cookie control panel.

Links to other websites

 This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Policy

We may amend this policy from time to time, especially if there are any changes to UK or European Data Protection laws. By submitting personal information the customer consents to use of their information as set out in the policy. It is your responsibility to regularly check this policy for any changes or updates

Contact Details

If you have any questions regarding our privacy policy, or you wish to update your details or remove your personal data from our records, please contact us by post or email at the address below.

Willen Hospice
Milton Road
Willen Village
Milton Keynes
MK15 9AB


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All financial details that we collect will be disposed of securely once your payment has been processed.